Frequently Asked Questions:

Product FAQ

Can my Printed wall art products be mounted outside?

No. Antique fragments, Oleographs and canvases are made from various materials which may include canvas, paper, plaster etc and so are not suitable for outside use. Also they should not be placed in direct sunlight. We do not suggest a sealer for these either. The best solution is to order products that are made specially to go outside.

Can I coat them with a sealer so they can go outside?

We do not recommend that you coat your indoor products with anything. All varnishes etc eventually discolour, fade or peel when left exposed to the elements. This is why we make a separate outdoor cement based product for outdoor use. We cannot accept responsibility for any finishes added to our products after they leave our factory. The best solution is to order products that are made specially to go outside.

Can I protect my outdoor product with a sealer?

Yes, to prolong the life of the outdoor plaque you can give it a coat of wax every year to help keep the richness of the colour from fading. Beeswax or any other wax will do for this task.

Which light globe do I use for the lamps?

The lamps require the small size screw- in bulbs (E14) available in most supermarkets, hardware shops and larger stores like IKEA.

There is a screw/ washer missing from my lamp when I attach the lampshade?

The lamps we have supplied in the past used to have two washers for attaching the lampshade. They are now supplied with only one washer. This is not a problem - it-s just a different design. You simply unscrew the single washer, place the lampshade on top of the two lips and then tighten the washer.

How does my clock go together?

Your clock movement should be attached to the clock face already. The first piece to go on is the hour hand. That just pushes down over the shaft. Next is the minute hand which sits on the shaft and is screwed down by the small gold nut. Now push in the second hand and you are done.

How do I hang the wall plaques?

For mounting on a brick wall: Drill a 6.5mm hole using a masonry bit to a depth of about 35 or 45mm. Hammer a green plastic plug into the hole and then screw in an 8g wood screw almost fully leaving about 8mm proud of the wall. This will then support the wire hook on the back of the plaque.

For internal stud walls or other hollow walls: If you are not sure what the walls are made of you can tap them and if they sound hollow then use this method. It is best to find the wooden horizontal or vertical beams inside the wall. You can use an electronic stud finder for this or you can find the beams by tapping in various places to hear where it sounds most solid and then test by banging a very thin nail in to see if it hits wood after going through the surface coating of the wall (usually soft Gyprock). If you are sure that you are on a wooden beam then you can drill a small pilot hole with a steel drill. The width of the pilot hole should be just a little wider than the core of the wood screw but less than the max diameter of the screw. Then screw in the screw as above.

If you want to hang the plaque on a hollow section of wall where there are no support beams then you can buy special fitting for this from your hardware shop.

I want my products to match each other or the brochure/web image.

We do our best to colour match each product to the original. But because each piece is hand painted with many layers of paint, over a number of hours, there is a naturally a slight variation in hue between each batch. However if you wish to have a matching pair or set, we can ensure that that your pieces are painted at the same time thereby minimising this variation.

Do you still sell the old products that are not shown on the website?

If we still have the mould in our archives then it is possible but you should check with head office. There is a surcharge of 20% for older one off items.

I bought an item for my sister who does not like it, can she swap?

It depends on the policy of the retailer that you bought it from. You need to check with them before purchasing. If you buy it directly from us and bring it back to our shop in Perth at your own expense and if there is no damage then, in most cases we will allow a swap depending on stock availability. You will need to have your receipt.