F.A.Q.

Orders can be placed through local agents, website, email or phone.
We encourage all our retailers to order through local agents as they will be able to provide you with local up-to-date knowledge. See our contact page for a list of our national and international agents. If for any reason you cannot get hold of your agent you’re welcome to contact us directly.

Our normal trading terms are pro forma (you send us the payment before we ship the goods) for your first order. For your second order you need to post us a fully completed original credit application form and if credit is subsequently approved then the terms can be changed to a 30-day account. A 30-day account in this context means – 30 days from date of invoice.

Our courier Border Express generates an email with your tracking number on the day your order is shipped. Australia post tracking number will also be emailed to you if your order is going to PO BOX.

Absolutely. Your best option is to email your addition requests or changes to head office ASAP so your order can be amended before shipping.

Yes, due to the distinctive nature of our product and at the request of retailers, our policy is to stock one good outlet per post code on an exclusive basis. Occasionally, where there are two shops nearby one other, we may stock both. In this case, the first shop (an existing customer of ours) is our priority but they may want to only handle part of the range. We are happy to supply the other part of the range to the second shop.

Please contact our head office as soon as possible so we can discuss your options. If the item is broken, please email us a picture of the damage and we can assess the damage to send you a credit note or replacement. If you cannot send a pic, then hold onto the item for your agent to view.

This process normally takes 24 hours. We start by sending your details to our agent who then contacts you before getting back to us with the approval so please be patient. If there is already an existing stockist in your area then we will contact you via email to advise that we are currently unable to supply to you, but you will be on the list of people to contact should the situation change in the future.

Wholesale orders: This depends completely on the size of the order as there are fixed charges for each consignment. If you are concerned about the cost of freight it is best to email us on [email protected] for a quick quote.

Retail orders: Flat rate of $15.00 and free delivery for orders over $200.00.