Anna Chandler Design Returns Policy

This policy applies to all purchases made from Anna Chandler Design, in store or online.

Proof of purchase

Please note that all returns, refunds or exchanges  requests must be accompanied by any of the following Proof of Purchase documents:

• Original register receipt (no photocopies accepted)
• Original tax invoice (included with your delivery for items purchased online)
• Original tax invoice (emailed to you when you purchased your product online)

Faulty product returns

At Anna Chandler Design we do our best to make sure that the product you receive is of the highest quality and matches your order exactly however we will accept product returns and provide you with an exchange voucher or refund where 

• The product is faulty or damaged during delivery
• Wrong item received 
• The item must be returned in its original, unused condition 
• It has been no longer than 14 days since you purchased your product
• You can provide adequate proof of purchase (see above)
• Please note, we cannot accept items purchased from our stockist – you will need to return to the original place of purchase 

If you cannot present acceptable proof of purchase Anna Chandler Design reserves the right not to offer a refund or exchange.

If you believe you are eligible for a faulty product return, we will do our best to process your return as soon as possible.

The quickest and easiest way to return a product is to return it to the store in  O’Connor or arrange either by phone (08 9242 8031) or by email [email protected]

Please send all returns to Anna Chandler Design  u2/27 Zeta Crescent O’Connor 6163 WA

In the case of a product that has been damaged during delivery or a product that was faulty, we may we may require photographic evidence of the damage/fault in order to establish your eligibility to refund that product.

Change of mind returns

Change of mind returns are not offered under any circumstance. Please ensure that you have selected the correct products before finalizing your purchase. Please note that actual product colours & designs may vary due to screen settings & lighting. Contact us for advice. 

Consumer guarantees

As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items purchased from Anna Chandler Design In accordance with Australian Consumer Law, if the item has a major failure, you may reject the item and seek a refund or exchange, or you may keep the item and seek compensation for any drop in the value of the product.

Payment method

We will only refund your purchase using your original payment method.