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Privacy Policy

Who we are

Anna Chandler Design (Anna Chandler Design Pty Limited ABN 80 707 538 101) is an Australian homewares company which produces timeless, colourful ceramics, textiles and more. Our flagship showroom and warehouse are located in O’Connor, WA and we wholesale to some of the most beautiful homeware stores in the world.

At Anna Chandler Design, we support the protection of customer’s privacy rights as a fundamental element of our business. We recognise the importance of protecting your personal information and will ensure that our relationship is as exclusive as you want it to be.

This privacy policy will answer your questions about the kind of information we collect and how we use it. If you have any further questions or if you wish to receive more information on Anna Chandler Design’s information practices and privacy policy, please contact our privacy officer at In this policy, “we”, “us’ and “our” refer to Anna Chandler Design.

What information we collect and why we collect it

In the course of doing business, we may collect several categories of personal data about our customers. In the following sections we will detail each category of personal data that we may collect; the purpose for which we process that personal data and the legal bases of the processing.

It should be clear why the information is being collected each time you are asked, for example, being asked to supply an address so a product can be sent to you.

We will not collect from you any sensitive information revealing your race, ethnic origin, political opinions, religious or philosophical beliefs, trade union memberships or details of health or disability. Exceptions to this include:

  • where you have given express consent to us to do so;
  • the use of this information is authorised by law or is considered reasonably necessary to enforce the law; orwhen the information is necessary for the establishment, exercise or defence of a legal claim.

We may processes personal information about individuals. in general, our policy is that we only use or disclose personal information for the purpose that was specifically or reasonably apparent at the time of collection. The personal information that you provide us will be used in order to process your request as well as to assist you in purchasing Anna Chandler Design’s products or services. We may use this personal information or data for another purpose if:

  • you would reasonably expect us to use the personal information for that other purpose; and
  • the other purpose is related to the original purpose of collection, for example, sending you correspondence on new products or services.

We may use some of your information for the purposes of direct marketing in relation to promotional activities where it is impractical for us to gain consent. however, in these circumstances, we will provide an express opportunity when we contact you to decline receiving from Anna Chandler Design specified marketing communications via an opt-out mechanism (e.g. depending on the circumstances, Anna Chandler Design may give you the option of declining to receive from Anna Chandler Design further marketing communications generally, marketing communications regarding a particular brand or a particular type of marketing communication). This includes direct marketing material relating to Anna Chandler Design. at any time you may choose not to receive these marketing communications by contacting us at

Usage data

Our website runs on a webserver which records standard information such as IP address, browser type and version, operating system, referral source, goegraphical location, length of visit, page views and navigation paths as well as information about the timing, frequency and pattern of visitor service. This information is recorded by all web servers and is processed by us to improve the functionality, security, structure and performance of our website. The legal basis for this processing is our legitimate insterests, namely the proper administration of our website.

Additionally, if the visitor consents, this usage data may be collected by tracking code that runs in the visitors browser when they view a page on our website. This data is anonymised by removing part of the visitor’s IP address, and then sent to the external tracking service Google Analytics where it is processed for the purpose of analysing the use of our website. See the Analytics section for further details. The legal basis for this processing is that the visitor has provided consent by accepting the consent message when they first visit the site.

Account data

If a visitor creates an account or update their account details we may store and later process their username, email address and password.
The account data may be processed in order to ensure the correct functioning of our website and to communicate with the customer.
The legal basis for this processing is that a visitor must provide consent by accepting the privacy policy whenever they create an account.
At any point in time you may view all of your account data by logging in and going to the My Account page

Profile data

If a visitor creates an account or update their account details, we may store and later process their name, profile picture, biographical info, website, social media websites.
The profile data may be processed for the purposes of enabling and monitoring a visitor’s use of our websites and services.
The legal basis for this processing is that a visitor must provide consent by accepting the privacy policy whenever they create an account.
At any point in time you may view all of your profile data by logging in and going to the My Account page.

Business cutomers

If you are a business customer, you may be asked for additional profile data when creating and updating your account. This may include ABN, business name, description of business, business address, business phone number, business contact name, business contact email address, business contact phone number. This information does not include information about individuals at these businesses beyond their commercial activities or beyond what they voluntarily disclose during the collection of the data.

Publication data

When visitors leave comments or reviews on the site using a form, we collect the data shown in the form along with any relevant usage data. The data on the form can include the comment itself, the star rating, along with any profile data or account data the user provides.

We may process publication data for the purposes of enabling spam detection and publication of the comments or reviews. The legal basis for this processing is that the visitor provides consent when submitting each comment or review.

Enquiry data

When visitors submit an enquiry on our site using a form, we collect the data shown in the form along with any relevant usage data. The data on the form can include the enquiry subject and enquiry body, along with any profile data or account data the user provides. We may process information contained in an enquiry that a visitor submits to us for the puroposes of offering, marketing and selling relevant goods and services to the visitor, or responding to a request that the visitor submits in their enquiry. The legal basis for this processing is that the visitor provides consent when submitting their enquiry.

Transaction data

When a visitor submits an order, they will be asked to submit profile data, account data and transaction data. Transaction data can include billing and shipping address, phone numbers, tax / vat exemptions, Tax ID, Tax ID Expiry, credit card / payment details, details of the transaction. We may process transaction data for the purpose of supplying the purchased goods and keeping proper records of those transactions. The legal basis for this processing is that the customer must provide consent by acknowledging that they have accepted the terms and conditions and privacy policy of the website in order to complete their order.


If a visitor views the eCommerce section of our website, we may process that visitor’s usage data, along with other data they have submitted in order to ensure the correct functioning of our eCommerce service.

We may process a visitor’s usage data to determine the products and categories that they have viewed so that we can show them which products they’ve viewed in the past.

If a visitor adds items to their cart, We may process their usage data, profile data or transaction data in order to determine their location, so that we can estimate taxes and shipping charges for their order.

Additionally, if a use adds items to their cart, we may use cookies to keep track of their cart contents while browsing our site.

If a visitor places an order, we may ask them to submit transaction data, profile data and account data so that we can:

  • Send them their order
  • Send them information about their account and order
  • Respond to their requests, including refunds and complaints
  • Process payments and prevent fraud
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send them marketing messages, if they choose to receive them


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


We track the pattern of visitor usage across the sites by issuing an anonymous user id via a cookie (a cookie is a small data packet given to your web browser by our web servers, the browser stores the message in a text file in your computer). this user id is sent back to our servers each time you view a page from our servers. This id is deleted at the end of your session.

In addition, we may use a persistent cookie to hold user preferences on site operation. these preferences are accessed by your browser to configure the operation of the site to your requirements but are not downloaded back to our web servers. If you choose to save your password, this will also be stored on your local machine in a persistent cookie not downloaded to the server. Cookies can make using the sites easier for you by storing information about your preferences on the web sites. This will enable you to take full advantage of the services and features that our site offers. If you prefer not to receive cookies, you may be able to change the settings of your internet browser to disable cookies or to warn you when cookies are being used. this may preclude you from using some services or enhanced functionality.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.

Links to third parties

This web site contains links to third party web sites that are not operated or controlled by us. Please note that we are not responsible for the privacy or security practices of those third party web sites and those sites are not covered by this privacy policy. Third party web sites should have their own privacy and security policies, which we encourage you to read. Other companies that place advertising on our web sites may collect information about you when you view or click on their advertising or content through the use of cookies or other means. We cannot control this collection of information. You should contact these advertisers or content providers directly if you have any question about their use of the information they collect.

Security of your information online

Data transmission over the internet cannot be guaranteed to be 100% secure. While we will strive to protect your personal information from misuse, loss and unauthorised access, we cannot guarantee the security of any information you transmit to us or receive from our online products and services. these activities are conducted at your own risk.

What data we share with others

We may be required by law enforcement or judicial authorities to provide personally identifiable information to the appropriate governmental authorities. if such a request is received, we will provide this information upon receipt of the appropriate documentation.

Personal information collected may be disclosed to third parties by us, for example:

  • if you are informed at the time of collection of the information that such a disclosure may take place.
  • for purposes related to the purpose for which the information was collected, for example, to complete a transaction on your behalf or provide you with a service that you requested. in some cases we contract with other companies to perform services for us. examples of this include sending mail, faxes and emails; processing orders; providing marketing support; deliveries; market research; debt collection agencies and storing back-up copies of our databases. we will provide them only with such information about you as they need to perform their services, but we will impose strict requirements of security and confidentiality on them in how they handle your personal information. also, they will not be permitted to use information about you for any purpose except to perform the services we have asked them to provide.

Comments and reviews

Visitor comments may be checked through an automated spam detection service.

We collect information about visitors who comment on our site. The information we collect includes usage data and publication data, along with any profile data the user provides with their comment. This information is checked to determine whether a comment is spam using the automated spam detection service Akismet. This involves sending some of this data to the Akismet API. The Akismet privacy policy is available here

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If the user consents, usage data may be anonymised and sent to our third party tracking service, Google Analytics. The data is anonymised by removing part of the user’s IP address.

You may opt out of analytics tracking when you first visit our website by changing your privacy settings from the cookie consent message. If you have already provided consent to being tracked and would like to revoke consent, you can delete your browser’s “wpgdprc-consent” cookie for this website, and you will be asked to provide consent again.

For more information, please review Google’s privacy policy

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. This includes account data, profile data, All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This can include transaction data, account data and usage data.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where practicable you will have access to the information that you provide to us and can update that information if your circumstances have changed. You may request this information sending an email to us at Your notification should be marked to the attention of our privacy officer.

Exceptions to this include:

  • where providing access will provide a serious threat to life or health of any individual or pose an unreasonable impact on the privacy of an individual;
  • your request for access is frivolous or vexatious;
  • where information relates to existing legal proceedings between us; or
  • where providing access would be unlawful or may prejudice an investigation of possible unlawful activity.

If you wish to change your personal information, which is inaccurate or out-of-date, you must notify us by sending an email to us at and the record will be changed. Your notification should be marked to the attention of our privacy officer.

At any time, you may edit certain fields directly from the website by visiting the My Account page.

Contact Information

You can find our showroom and warehouse at Unit 2 / 27 Zeta Crescent O’Connor WA 6163 and our online store at You may also email us at or call us on +61 8 9242 8031. For more contact information please see our contact info page.

What to do if you have a problem or question

If we become aware of any ongoing concerns or problems you may have with our handling of your personal information, we will work to address these concerns. If you have any queries relating to our privacy policy, or you have a problem or complaint, please contact us at

Changes to this Privacy Policy

We may amend this privacy policy from time to time by posting an updated version of this policy on our web site.

Additional Information

For further information about privacy issues and the protection of privacy, visit the Australian federal privacy commissioner’s web site at

How we protect your data

Once any personal information comes into our possession, we will take reasonable steps to protect that information from unauthorised access, loss, misuse, modification or disclosure. Unfortunately, no data transmission over the internet can be guaranteed as completely secure, so while we strive to protect such information we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Our checkout forces your browser to use encryption tools to transmit transaction data and will not allow you to submit this data insecurely. Specifically, the encryption tools we use include HTTPS (Hyper Text Transfer Protocol Secure) and SSL (Secure Socket Layer) protocols to protect your data from from loss, misuse, alteration, or unauthorised disclosure.